Frequently Asked Questions
Everything you need to know about your Missoma jewelry experience.
How should I care for my Missoma jewelry?
To maintain the radiance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch and clean gently with a soft, lint-free cloth after wearing.
What is your return policy?
We offer a 60-day return policy for all items, provided they are in their original condition and packaging. Please note that earrings are non-returnable for hygiene reasons unless faulty.
Do you offer international shipping?
Yes, we ship to over 200 countries worldwide. Delivery times and costs vary by location, and all international orders are tracked for your peace of mind.
Are your materials sustainably sourced?
Sustainability is at our core. We use 100% recycled gold vermeil and sterling silver in our collections, and our packaging is fully recyclable and FSC-certified.
Is there a warranty on my purchase?
Every Missoma piece comes with a 2-year warranty from the date of purchase, covering any manufacturing defects. This ensures your jewelry remains a staple in your collection.
Can I track my order?
Once your order has been dispatched, you will receive an email with a tracking link. You can use this to follow your parcel's journey right to your doorstep.